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Refund Policy

Refund Policy for Lolyspa Wellness Center
Effective Date: April 08, 2025

 

At Lolyspa  ("Lolyspa," "we," "us," or "our"), we are committed to providing a relaxing and high-quality wellness experience. Our Refund Policy outlines the circumstances under which refunds or remedies are available. By booking or using our services, you agree to this policy.
 

1. Full Refund for Equipment Malfunction

  • If a service cannot be completed or is interrupted due to a malfunction of our equipment (e.g., massage tables, hydrotherapy systems, or other tools), you are entitled to a full refund for that specific service.

  • To qualify, the malfunction must be reported to our staff during or immediately after your session.

  • Refunds will be processed to your original payment method within [insert time, e.g., 7-10 business days] of approval.
     

2. Guest Satisfaction Guarantee

  • If you are not satisfied with the quality of a treatment, we want to make it right. Please inform us within 24 hours of your session by contacting us directly.

  • If we determine that your experience did not meet our standards, we will offer a 50% discount on a future treatment of equal or lesser value.

  • This discount is non-transferable, valid for 30 days from issuance, and cannot be combined with other offers or redeemed for cash.
     

3. General Refund Guidelines

  • Completed Services: No refunds will be issued for services fully rendered unless covered by the equipment malfunction clause above.

  • No-Shows or Late Cancellations: Refunds are not available for missed appointments or cancellations made less than 24 hours before the scheduled time.

  • Products: Unopened, unused products may be returned within 14 days of purchase with a receipt for a full refund, subject to our discretion.
     

4. How to Request a Refund or Remedy

  • Contact us at lolyspamiami@gmail.com or speak to a staff member in person.

  • Provide your name, appointment details, and a brief explanation of the issue.

  • We will review your request and respond within 3 business days.
     

5. Our Commitment

We strive to exceed your expectations. This policy reflects our dedication to fairness and guest satisfaction while ensuring operational integrity. We reserve the right to assess each case individually and may deny requests that do not align with this policy.


 

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